What exactly do you guarantee?
In short everything (apart from the couriers who, like most of us, are at the mercy of traffic jams and transport systems). We created the Made by Oomph 100% guarantee to warranty everything about your Made by Oomph plastic cards, even our lead times. We also guarantee that we won't run for the hills once we have your money. We never overlook what really matters - the basics - great service, ease of use, honest pricing, and respect for your time, money and trust.
Does it ever go wrong?
Of course it does, we're human and can make mistakes (luckily they don't happen very often). It's how quick we clean up problems and our willingness to do this if you're not happy that makes the difference. Our best customers are as a result of how, even when things go wrong Made by Oomph is 100% willing and ready to help. We are the 100 per-centers, anything less is not acceptable in our book.
Can I get a refund?
We offer to reprint and won't stop until you're happy. However, we do understand you, like us, are at the mercy of time. If you've missed your deadline and can't wait then we will give you a 100% refund, it's the least we could do.